Quality
Quality: engraved in our company culture
Doing things well
Our customers' satisfaction remains a major objective for our strategy. Our goal for global quality at the lowest cost is the response to all essential issues of:
- reliability: the capability of our products to maintain a good level of quality over time;
- durability: the search and application of long lasting product components;
- respect for standards and specifications: the strict application of regulations that control the pallet production process
- respect for the specified performance: ensuring the capability of our products to carry out their essential functions for which they were built
- availability: keeping permanent stocks for the delivery of required products within the requested timeframe;
- reactivity: the capability to react quicklt to all typoes of request
Mastered processes and dedicated resources
In order to fuel and ensure the quality of our products, our system relies on:
- defined and controlled processes: production flow charts, internal quality audits, follow up indicators, corrective and preventative measures, treatment of complaints etc.;
- operational teams: "trade" managers, true experts in direct contact with our products;
- functional teams: they intervene in order to support the operational teams; this is the case for the Quality Mission who guarantees respect and development of the principles of constant conformity and improvement.
- Means of management: comprehensive documents that dictate our general functioning (instructions, manual, computer and information tools, etc.).
A dynamics of progress
Gathering our customers' perception about our products, identifying improvement priorities and keeping up with the evolution of this perception are all strengths of our quality procedure.
Our QSE Manager (Quality, Security and Environment) is responsible for supervising the constant improvement of the quality management of our products and our services. He must ensure the quality at all the life stages of our products all the way to our customers' location.
However at PGS, quality is everybody's business! Therefore it becomes rather a participative procedure where everyone is involved including the highest hierarchical level of the Group.
An official commitment from Management
The official commitment of the management of PGS is illustrated by a Quality and Services Chart that expresses the 4 guarantees on which it relies on: listening/reactivity/capabilities/trust and that summarizes the main goals pursued by management. It is very useful as long as it allows the durability of the all the procedures undertaken and the declaration of the importance that is given to it by management.
We always take the time to do things well for our customers!
For more information: download our quality and services chart
At PGS, to succeed in quality is not only to produce excellent products or to offer the best services; it's all about building up a methodical company culture that is practiced on a daily basis.